We value your time and make every effort to stay on or ahead of schedule everyday. Please do your part to help keep us running on time: arrive promptly and check in on the computer. If you have not brushed your teeth prior to arrival, please do so at the brushing station prior to the start of your appointment.

Smart Scheduling

We have engineered our schedule to try to better serve you. Longer appointments, particularly the placement of braces or delivery of orthodontic appliances, are usually scheduled during the noon and morning hours. Because many of our patients are in school, after-school appointments are the most desirable. To be fair to all of our patients, we try to provide many of the routine adjust appointments and retainer checks during after-school hours; however, there will be occasions when some school time will have to be missed in order to keep your orthodontic treatment on schedule. We appreciate your support and understanding in helping us keep to our system.

Missed appointments

The orthodontic appliances that we use to move your teeth and adjust your bite need to be monitored regularly. When you miss your appointment, you delay your progress and lengthen your treatment period. Please be aware that when you miss an after-school appointment, it will likely have to be rescheduled during school hours.

Phone Reminders

Before each appointment, you can expect a reminder call from our automated system. We are pleased to offer “House Calls” by Televox, which is a patient communication system that utilizes our own staff’s voices as a messaging system over the phone. We can utilize this system to confirm your appointment, perform recall reminders and send special announcements. If you wish, we can program this system to call you on the last working day before your appointment, usually in the evening, to confirm your upcoming visit. Our patients love this feature. It's convenient and advanced, with the ability to recognize answering machines and take messages from you to us.

Emergency Appointments

If you have an orthodontic emergency please call our office as soon as possible so we can determine how to schedule you appropriately.